Supporting Your Learner at Home

Check out the resources below for troubleshooting and using technology at home:

General Technology Tips

Setting Up Your Technology

Please complete the steps below once you have your FCPS laptop.  We encourage you to have your child do these steps once a day until school starts.  

  1. Video - Plug the laptop into an outlet. (Video in Spanish)
  2. Video - Turn on your laptop only hit the power button one time (Spanish instructions linked)
  3. Video - Log into the computer 
  4. Connect to the internet
  5. Find Google Chrome (see image below)
  6. Video - Log into your Google account
  7. Video - Find the Blackboard Collaborate invitation email
  8. Video - Click on your class Blackboard Collaborate (BBCU) link

google chrome icon

Need Help?  Call the FCPS Parent Technology Help Desk

  • The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 11 p.m., seven days a week.
  • Parents or guardians who need help in a language other than English should let help desk staff know, and an interpreter will join them on the line. 

Still Need Help? 

Blackboard Collaborate Ultra (BBCU)

Additional Audio/Video Troubleshooting

How to change audio/video settings in Google Chrome

  1. Open up a chrome tab/window

  2. Click on the 3 dots at the top-right and click settings

  3. Search Camera and click on Site Settings

  4. Click on the arrow next to camera

  5. Click on arrow/dots next to bb.collab and select allow

  6. Click on the arrow next to microphone and select allow

Audio Not Working?

Resetting a Password


View additional tips for online learning success

Audio Not Working?

Try pressing the Fn key and the F4 key on your keyboard at the same time. The little white dot light on the F4 key should be OFF

keyboard settings

Resetting a Password

Forgot or Need to Change Your Password for FCPS 24-7, SIS Account, Google, or the FCPS Network?